Preamble
The following Terms And Conditions govern the offer and sale of products from Daughters of Nonyelum, a company registered in Los Angeles, California.
These general Terms and Conditions are applicable to all of the purchases of items concluded by our website www.DaughtersOfNoneylum.com
1. Business policy
1.1. The items are intended to be sold to legal persons, who are purchasing upon personal needs ( hereinafter referred to as the “Customer”).
1.2. The Customer therefore agrees to act as a Customer and not purchase with the intentions of using the items for commercial purposes such as reselling, putting the items up for rent etc.
1.3 Defects for which the seller is not responsible.
1.3.1 The seller is not liable for the defects, if the buyer at the time of entering into the contract was aware of the defects, or they could not have been unknown to him.
1.3.2 It is considered that they may not be unfamiliar to the buyer, those flaws which a careful person, with average knowledge and experience of the person of the same craftsmanship and profession as the buyer could easily notice during ordinary viewing of the item.
2. Modifications of Terms and Conditions
2.1. Daughters of Nonyelum reserves the right to make changes to The Terms and Conditions.
2.2. The Customer will be notified for any relevant changes up to 4 weeks before changes will take place.
3. Ordering Process
3.1. To place an order, the Customer must contact or has to be contacted by one of our official communication channels:
3.1.1 Our Website www.DaughtersOfNonyelum.com
4. Payment
4.1. To place an order/purchase an item, the Customer must pay the full price of a product.
4.2 The payment(s) must be done through VISA , VISA ELECTRONIC, OR MASTERCARD.
5. Products
5.1. Daughters of Nonyelum offers three types of products:
a) Ready-made products (Products that are ready to buy from the customers, that are produced mainly in 36, 38 or 40 size);
b) Pre-made products (Products that customer can order according to their sizes, but they don’t want to make any extra requirements in the product);
c) Customized products (Products that can be made by the Client’s requests and measurements)
5.2. If the Customer purchases a ready-made product, he/she will receive the same product as seen on Daughters of Nonyelum official social website;
5.2.1. The Customer understands that there may be slight differences in color, due to the different color settings in different monitors/screens.
5.3. If the ordered product is handmade, or contains handwork, the Customer understands that the product cannot be recreated in a completely identical way, as it’s done by hand and not by machine.
The product will be done approximately 90-95% the same, if the beading and material used is the same as the promoted product.
5.4. Daughters of Nonyelum products take 2-30 days to be produced, depending on the complexity of the product. The sales team will accommodate a delivery date for the Customer as a deadline.
5.4.1. Exceptions to the timeframe defined on Article 5.3. are the cases where the material is not in stock and it has yet to arrive, and/or unpredicted circumstances, which the Customer will be informed about.
6. Shipping Policy
6.1. The shipping costs will be covered by Daughters of Nonyelum. Note that this excludes customs’ fees (please refer to Article 7. Customs) and VAT.
6.2. Daughters of Nonyelum offers worldwide shipping. The courier companies used for shipping are depending on your location:
a) DHL;
b) FedEx;
c) UPS.
6.3. The products can only start shipping during weekdays.
6.4. The product(s) take(s) 7-15 business days to arrive at the Customer’s delivery address (not including your customs process that might take).
6.4.1. The express posts typically write the estimated delivery date a few days later than the actual delivery date in case of emergencies, which means that the product will arrive earlier and that the Customer shouldn’t be alarmed.
6.5. The Customer can choose between giving Daughters of Nonyelum agents a delivery address, or pick up the product at his/her local Office.
Once the product is delivered, the Customer is required to sign the package. If the package is not signed/nobody is home, courier posts will attempt to deliver the package a few more times and get in contact with the Customer.
7. Customs
7.1 Upon arrival in the destination country or area, the contents of your order may be subject to customs fees (taxes, duties, processing fees, brokerage fees, etc.) for which the recipient of the order is responsible. We are not responsible for any customs fees incurred on your order.
7.2 Should you refuse your order at the time of arrival or should you refuse to pay the Customs fees when your order arrives, the shipment will be returned to the Vendor and we will be charged the Customs fees plus return shipping costs. If you receive your order and
accept to pay the Customs fees upon delivery, the Vendor will not issue refunds for the same in case of return of the purchased products.
7.3 Customs processing may delay the delivery of your order. Should you experience such delays please check with your local Customs offices. The invoice for the Customs fees could arrive weeks after you receive your order, separately from the same.
7.4 However, Daughters of Nonyelum wants to serve the Customers in the best way possible, therefore Daughters of Nonyelum has compiled a few methods to help the Customers with covering the customs’
fees.
7.4.1. The customer understands that the help for the customs does not indicate help in regards to other charges, or Tax/VAT.
7.4.2. The Customer understands that Daughters of Nonyelum does not guarantee that this agreement will be followed by the Customer’s state customs, although they are obliged to.
7.4.3 If the Customer’s delivery address isn’t in the United States, the Customer must consult with an Daughters of Nonyelum agent in regards to which category his/her country belongs to.
7.4.4 If the Customer’s country is in the DDP (Delivery Duty Paid) category, Daughters of Nonyelum will be covering the customs’ cost.
7.4.5.1 On this category are those countries -( United Arab Emirates, Australia, Switzerland, Saudi Arabia, Qatar, Mongolia, Kuwait, Japan)
8. Return/ Exchange policy
8.1 We have a no refund or exchange policy on all purchases
9. Cancel/Refund Policy
9.1. The Customer is not eligible to cancel his/her order once deposit or payment is paid. If cancelled client forfeits all payments administered in any transaction.
10. Privacy Policy
10.1. The Customer understands that the Customer’s full name, e-mail address, phone number and delivery address are information that must be collected from Daughters of Nonyelum.
The full name is used when referencing the order.
The e-mail address is used to send the Customer any relevant document and/or information about the Customer’s order, and/or anything else Daughters of Nonyelum may deem as important.
The phone number is used as contact information in the shipping package.
The delivery address is used as the product’s destination address when shipped.
10.2. The Customer understands that this information is collected in Daughters of Noneylum online orders database, to keep record of the information so it isn’t lost.
10.3. The Customer understands that the Customer’s personal information will be used solely for the purposes stated in Article 10.1., and his/her information will not be published, shared, or distributed in any way, shape or form.
10.3.1. In the event that the Customer’s photos are posted in our promotion channels, consent will be requested.
11. Intellectual Property Policy
11.1. The Customer shall not reproduce, represent, distribute or adapt, directly or indirectly, any exclusive content pertaining to Daughters of Nonyelum including trademarks, illustrations, photographs, videos and designs in any way, shape, or form, without prior written consent from Daughters of Nonyelum.